When someone calls our hotline with information about your pet we will either try to connect you with the caller immediately, or if you cannot be reached we will take down the information and relay it to you by phone/email! Others can also reach you directly via our website by clicking “Contact Owner” from your pet’s listing page.
While it is rare for you to be called more than once, if you wish to no longer receive calls like this from us in the future, you can submit your phone number via this opt-out form.
In the news feed, Facebook occasionally places a “Sponsored Post” which is when a business has paid to show to that post to you based on your interests, gender, age, or geo-location – it looks and functions just like any other post (can be liked, commented, and shared) with the exception of it being labeled ‘sponsored’ in the corner. To create your Facebook powered pet alert, what we do is make a post on our Facebook page, and then pay Facebook to show that post to people within 1+ miles (distance depending on area population).
It’s estimated that nearly 70 percent of smartphone users are checking their Facebook everyday – this makes for a perfect opportunity to use their platform to spread the word about your lost pet to thousands of people in a precise area, and quickly!
Facebook also allows us to target people based on whether they live in the area or are just traveling – we almost always target people “living in the area”.
To learn more about how Facebook knows where a person is located, hear it straight from the horses mouth.
Other factors that can cause you not see the Sponsored Post in your news feed: Facebook has not yet approved it, you’ve already engaged with or seen it today, you’re not seeing sponsored posts at all, or Facebook does not believe you live in the area (possibly connecting from proxy or instagram/facebook profile says you live somewhere else):
Keep in mind that the Facebook Alert amount in your package is an average number of people reached, and engagement performance (shares/likes/comments) can vary depending on your pet’s photo and the community viewing it.
There are so many shelters and vets in the United States, and unfortunately many of them (especially in rural areas) do not maintain up to date information online or an online presence. Some vets/shelters have also requested not to receive flyer alert faxes (due to paper costs or other reasons). Vets are in no way required or expected to check if they have seen your pet, and some shelters will only take lost pet reports over the phone. If you have a specific pet businesses that you would like us to fax just shoot us an email over at email@example.com with the name, address, and fax number of the business – we’re happy to fax them for you 🙂