Terms of Service

Last updated: July 9, 2026

Your use of the MyLostPetAlert.com website, mylostpetalert.com (hereinafter “MyLostPetAlert”), and services is governed by the following terms and conditions. If you transact on MyLostPetAlert, you are also subject to the policies applicable to that transaction. By using the Web Site you contract with MyLostPetAlert, and these terms constitute your binding obligations.

When you use any service provided by MyLostPetAlert, you are subject to the rules, guidelines, and policies applicable to that service, which are incorporated into these Terms of Use. MyLostPetAlert reserves the right, at its sole discretion, to change, modify, add, or remove portions of these Terms at any time. It is your responsibility to check these Terms periodically for changes. Your continued use of the Site following the posting of changes means you accept them. As long as you comply with these Terms, MyLostPetAlert grants you a personal, non-exclusive, non-transferable, limited privilege to enter and use the Site.

ACCESSING, BROWSING, OR OTHERWISE USING THE SITE INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS IN THIS AGREEMENT, SO PLEASE READ THIS AGREEMENT CAREFULLY BEFORE PROCEEDING.

ELIGIBILITY OF USE

Use of the MyLostPetAlert Web Site is available only to persons who can form legally binding contracts under United States law. If you are a minor (under 18), you may not register, transact, or use MyLostPetAlert except through a parent or legal guardian. MyLostPetAlert reserves the right to terminate your membership and refuse access if it is discovered that you are under 18.

YOUR ACCOUNT AND REGISTRATION OBLIGATIONS

You are responsible for maintaining the confidentiality of your User ID and password and for all activity under them. If you provide information that is untrue, inaccurate, out of date, or incomplete, or if MyLostPetAlert has reasonable grounds to suspect as much, MyLostPetAlert may suspend, terminate, or block your membership and refuse you access to the Web Site. If you abuse our services in any way, we may, in our sole discretion, limit, suspend, or terminate your account and access to our Services, and take legal and/or technical steps to prevent further use.

REFUNDS

Paid alert services are non-refundable because costs are incurred immediately to process and deliver your alert. The sole exception is a duplicate charge—if the same order is billed more than once, we will refund the duplicate amount. To request a duplicate-charge refund, contact support with your order details. No refunds are provided for any other reason, including dissatisfaction with results, incorrect information you submitted, or your pet not being found.

YOUR CONTENT, CONTACT INFORMATION, AND LICENSE TO US

When you create an alert you provide content such as your pet’s photo, description, and last-seen location, together with the contact information at which you wish to be reached, such as your name and phone number (collectively, “Your Content”). You represent and warrant that you own or have the rights to Your Content, that the contact information you submit is your own (or that you are authorized to provide it), and that our use of Your Content will not violate any third party’s rights.

You grant MyLostPetAlert a worldwide, non-exclusive, royalty-free license to use, reproduce, adapt, publish, distribute, and publicly display Your Content, including your contact information, for the purpose of creating, delivering, and promoting your lost-pet alert. You expressly acknowledge and agree that, as part of the service, your contact information (including your phone number) will be made public and shared with third parties—for example, printed on flyers we generate and distribute, faxed and read aloud in automated calls, published in posts and advertisements on our Web Site and on social media platforms (such as Facebook/Meta and X), stored in our database, and provided to members of the public who contact us (including by telephone) with information about or inquiries regarding your pet. You understand that once your contact information has been distributed to the public it cannot be retrieved, and that you place an alert voluntarily and at your own election. You are responsible for the accuracy and legality of Your Content. This license lasts as long as needed to provide and promote the service; on request we will remove Your Content from materials within our control going forward, but we cannot recall information already distributed.

ALERT COMMUNICATIONS; TCPA AND FAX/CALL COMPLIANCE

When you purchase a phone or fax alert, you authorize and direct MyLostPetAlert to place, on your behalf, automated telephone calls and/or faxes to residents and businesses (such as veterinary offices and animal shelters) near your pet’s last-known location, for the sole purpose of informing them that a pet is lost and telling them how to reach you.

These communications are purely informational lost-pet notices. They convey only information about a missing pet — the type of pet, the area and date it went missing, a description, and a number at which to reach the owner — and they direct the recipient to contact the pet’s owner. They do not advertise, market, promote, or offer for sale any property, goods, or services, and they are not telephone solicitations or telemarketing.

Because these messages convey only information about a lost pet and do not advertise the commercial availability or quality of any property, goods, or services, MyLostPetAlert operates its alert program on the basis that they are not “unsolicited advertisements,” telephone solicitations, or telemarketing within the meaning of the federal Telephone Consumer Protection Act, 47 U.S.C. § 227, the Junk Fax Prevention Act, or their implementing regulations.

To respect recipients, MyLostPetAlert maintains the following safeguards:

• our automated calls identify My Lost Pet Alert as the caller and provide a business contact number, and are placed only between 10:00 a.m. and 8:00 p.m. in the recipient’s local time;
• every fax identifies the sender and provides a phone number and website you can use to stop receiving future faxes;
• any recipient may opt out at any time at our Opt-Out page or by contacting us, and the number is added to our Do Not Contact lists and excluded from future alerts.

(This communications opt-out is separate from, and should not be confused with, the arbitration opt-out described below.)

Your representations. By placing an alert, you represent and warrant that: (a) the alert concerns a genuine lost pet and all information you provide is truthful and accurate; (b) you are requesting and directing these communications for the sole purpose of locating your pet; (c) you will not use the service to advertise, solicit, harass, threaten, or convey false or misleading information; and (d) you have the authority to direct these communications and to provide the contact number you supply. You acknowledge that MyLostPetAlert places these calls and faxes at your request and on your behalf, based on the information and instructions you provide.

Your indemnity for alert content and use. In addition to the indemnification section below, you agree to indemnify, defend, and hold harmless MyLostPetAlert.com, LLC from any claim, demand, penalty, loss, or expense (including reasonable attorneys’ fees) arising out of the content you submit or your use of the alert service, including any claim that a communication you requested or directed was unlawful because of false or misleading information you provided, an improper purpose, or your instructions.

COPYRIGHT

All content included in or made available through any MyLostPetAlert Service—such as text, graphics, logos, button icons, images, audio clips, digital downloads, and data compilations—is the property of MyLostPetAlert or its content suppliers and is protected by United States and international copyright laws. The compilation of all such content is the exclusive property of MyLostPetAlert.

LICENSE AND ACCESS

Subject to your compliance with these Conditions of Use and your payment of any applicable fees, MyLostPetAlert or its content providers grant you a limited, non-exclusive, non-transferable, non-sublicensable license to access and make personal, non-commercial use of the MyLostPetAlert Services. This license does not include any resale or commercial use of any Service or its contents. You may use the Services only as permitted by law. The license terminates if you do not comply with these Conditions of Use or any Service Terms.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

The MyLostPetAlert services and all information and other services made available to you are provided on an “as is” and “as available” basis. MyLostPetAlert makes no representations or warranties of any kind, express or implied, as to the operation of the services or the information made available through them. You expressly agree that your use of the services is at your sole risk. You agree we are not liable for problems caused by you or a third party.

You also agree we are not liable for messages or information that is not received, or for any failure or delay in connecting you with, or forwarding to you, information about your lost pet. It is solely your responsibility to make yourself reachable by as many methods as possible, including phone, email, and social media. Our staff may, at their sole discretion, decline to forward information deemed unhelpful or irrelevant to your search. Our “Contact Owner” form makes no guarantee that messages will reach your inbox, nor are we responsible for the content of such messages. We do not actively monitor Facebook for information about your lost pet or proactively notify you of new comments on our advertisements.

Unless prohibited by law, you and we each agree to limit claims for damages or other monetary relief against each other to direct and actual damages, regardless of the theory of liability. Neither of us will seek indirect, special, consequential, treble, or punitive damages from the other.

INDEMNIFICATION

You agree to indemnify, defend, and hold harmless MyLostPetAlert.com, LLC and its officers, employees, and agents from any claims, losses, liabilities, damages, and expenses (including reasonable attorneys’ fees) arising out of or related to your use of the Services, Your Content, your violation of these Terms, or your violation of any law or the rights of a third party.

APPLICABLE LAW

By using any MyLostPetAlert service, you agree that the Federal Arbitration Act, applicable federal law, and the laws of the State of Wyoming, without regard to conflict-of-laws principles, govern these Conditions of Use and any dispute between you and MyLostPetAlert.

DISPUTE RESOLUTION; BINDING ARBITRATION; CLASS-ACTION WAIVER

Please read this section carefully—it affects your legal rights. You and MyLostPetAlert agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Services will be resolved by binding individual arbitration rather than in court, except that either party may bring an individual claim in small-claims court. The arbitration will be administered under the rules of a recognized arbitration provider, and judgment on the award may be entered in any court with jurisdiction.

Class-action waiver. You and MyLostPetAlert agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding. To the extent permitted by law, you and MyLostPetAlert waive any right to a jury trial.

30-day right to opt out. You may opt out of this arbitration agreement by emailing [email protected] with the subject “Arbitration Opt-Out,” including your name and the email on your account, within 30 days of first accepting these Terms. Opting out will not affect any other part of these Terms.

SITE POLICIES, MODIFICATION, AND SEVERABILITY

Please review our other policies, such as our Privacy Policy, posted on this site; they also govern your use of the Services. We reserve the right to make changes to our site, policies, Service Terms, and these Conditions of Use at any time. If any provision of these Terms is held invalid, void, or unenforceable, that provision will be deemed severable and will not affect the validity and enforceability of the remaining provisions; where a provision can be made enforceable by limiting it, it will be construed and enforced as so limited.

Mailing Address:
MyLostPetAlert.com, LLC
30 N Gould St. STE R
Sheridan, WY 82801